Payments for Genivance are processed by Paddle.com, our Merchant of Record, which handles refunds on our behalf. See also our Terms of Service.
14-day money-back guarantee
If Genivance isn't right for you, you can get a full refund of your first payment for a paid plan within 14 days of buying it. Your account then moves to the free tier.
Renewals and plan changes
Monthly renewals aren't refunded, but you can cancel at any time in Manage billing, and you won't be charged again. You keep the plan until the end of the period you paid for. When you switch to a cheaper plan, the unused part of your current plan is credited to your next payments rather than refunded.
Exceptions
We'll also refund a charge made by mistake, such as a duplicate payment or a charge after you canceled, and where the law gives you a right to a refund. We may refuse refunds where there's evidence of fraud or abuse, such as repeatedly buying and refunding.
How to ask
Find your order at paddle.net using the email on your receipt, or contact us at the Send feedback form in the account menu (or, for payments, paddle.net). Refunds go back to your original payment method, usually within 5–10 business days.